If you have a complaint or dispute on behalf of yourself (the borrower), or are filing one as the borrower’s trusted advisor, housing counselor, federal agency or elected official that leads to but is not limited to the following, is considered by HFSB to be an escalated case:
Please initiate your inquiry via email to email@example.com or you may contact her at 1- 877-434-4241. You may also submit your escalated case to firstname.lastname@example.org or contact her at 507-535-1240.
When contacting us please provide the following:
Within three (3) business days upon receiving the above information you will receive an acknowledgment in writing including the following:
Within five (5) business day of identifying the resolution and findings, we will communicate in writing the proposed resolution to the requestor and the borrower (as applicable) in writing with any actions required to implement the resolution.
Copyright © Member FDIC. Equal Housing Lender.
Home Federal Savings Bank Mobile app now available!
Like us on Facebook!